Patient Guide

This guide was created to help you navigate your way through UNM Hospitals with ease and satisfaction.  If you have any questions or comments regarding any of UNM Hospitals, you may contact the Patient Assistance Coordinator.  This person helps patients and families who have questions about the care or service they have received.

  • Phone: (505)272-2121
  • E-mail: Patient Assistance Coordinator
  • Physical Location: The office is on the first floor of UNM hospital.  Please ask your nurse or doctor how to get there.  You can also ask the staff to call the number for you.
  • If you need to talk to the PAC when the office is closed, please ask the staff to call the Administrative Supervisor on duty.
  • Patient Rights


Billing Questions

For questions about a bill from a UNMHSC Doctor, please contact UNM Medical Group at (505)272-2521.

For questions about a bill from any of the following facilities please contact Patient Financial Services at (505)272-2521.

  • UNM Cancer Center
  • UNM Carrie Tingley Hospital
  • UNM Children's Hospital
  • UNM Children's Psychiatric Center
  • UNM Hospital
  • UNM Psychiatric Center