UNM Children's Hospital Patient Guide
General Information
Being in the hospital can be a stressful experience for children and their families.
A hospital stay can be a frightening experience for a child of any age. Your child will
be less anxious and frightened if you can be positive, confident and honest. Explain what
will take place during the hospital stay in a way that your child can understand. Be sure
to mention that you will be able to visit anytime.
Children of all ages need all the support and understanding you can give before, during and
after their hospital stay. During hospitalization, children face separation from their
families, unfamiliar and often painful procedures, and interruptions of the normal activities
and development. Parents can provide preparation and support to help children cope with
the hospital experience.
Tours are available upon request for patients and their parents. Please contact the
Child Life Program at 272-2671 to make these arrangements.
Teens in the Hospital
Teens may have different needs than children. Parents and care providers should
acknowledge and support teenager's need for autonomy and privacy. Teenagers should be
involved in the decision to enter the hospital from the beginning and encouraged to discuss
questions and concerns with the hospital staff.
The Jeff Apodaca Celebration of Life Computer Center is located on the third floor across
from the Child Life Playroom and is open after school hours and weekends to patients and
their friends. The center is a retreat where teenagers can share with each other as well
as enjoy recreational activities.
Special Message to Parents
Your child's physical and emotional needs are our main concern, but your needs as parents
are also important to us. Children's Hospital strives to provide a family centered
approach to health care. We understand that the family is the constant in a child's
life and that, as a parent, you are the most important person to your child. Our staff
is here to help in any way we can.
Brothers and Sisters
Brothers and sisters share much: companionship, common experiences, their parents'
time, interests and love. Brothers and sisters at home often feel left out,
frightened, confused and upset when a brother or sister is faced with a health problem.
Allow children time to ask questions and talk about the situation. Answer
questions and acknowledge their concerns as simply and honestly as you can.
Despite changes that take place in a family when a child is ill, healthy brothers and
sisters must not be overlooked. Their need for information and support must be met
in order for them to adapt and develop as individuals.
Children under 14 years of age are not allowed in the inpatient areas. Siblings
are NEVER allowed to spend the night in the hospital. This is for the safety of all
children, hospitalized and visiting.
What to Bring
We furnish hospital gowns, soap and a toothbrush for the patient. It will be helpful
if you can bring a little bit of home with you. Your child may be more comfortable with
his/her own pajamas, robe and slippers. A favorite toy, photographs, schoolwork, books
or a security blanket may go a long way in easing the discomfort of being in a strange place.
For teens, there are facilities for playing their favorite tapes. Posters and
other familiar favorites from home are welcome. Please identify your child's belongings
clearly. Do not bring valuables of any kind such as jewelry or large sums of money.
Children's Hospital cannot be responsible for any lost items. Do not leave any items of
value i.e. purses, radios, etc unattended in the patient rooms. Latex balloons are NEVER
allowed in any area of the hospital.
Admission and Discharge Planning
Whether your child's admission is planned or unexpected, there are routine procedures
that you can anticipate. An admitting office representative will ask questions about
you, your child, and how the hospital bill will be paid. They will help you determine
if you are eligible for financial assistance.
Once your child is on the unit, a nurse will check your child's height, weight and review
his or her medical history with you. At this time, you should tell your nurse if your
child has a special nickname, favorite food or regular naptime. We want to know as much
as possible about your child so we can make his or her hospital stay less threatening.
If your admission to the Children's Unit is an emergency, these routine procedures may be
altered. If your child requires immediate medical care, paperwork is a secondary
concern. Once your child's condition has been stabilized, an admitting representative
will visit your child's room to help you complete the necessary paperwork and obtain information
required by your insurance company.
Family Room
Waiting areas for families and friends are located near each unit. A large waiting
room, which includes a quiet room for family-physician conferences, is located outside the
General Pediatric Unit. Children who visit MUST be supervised at all times. Please
be courteous and keep these areas clean. Do not leave any personal items unattended, as
they are not secure.
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